Brent Council now allows you to order its free bulky waste collection service online. Abolishing the charge for this service (introduced by the Tories and Lib Dems in 2007) was one of our key election pledges in 2010. Allowing people to access the service via the Internet is an essential part of trying to modernise the Council. Increasing the number of online interactions cuts costs, shortens queues for those who really need face to face or telephone contact and is the preferred method of contact for many people in any case. I have tried it - and it worked!