Brent Council has achieved the lowest rate of London boroughs for complaints upheld by the Ombudsman. Just 6% of complaints about the Council considered were upheld, compared with a London average of 21% and a national average of 27%. In addition, the total number of complaints received by the Council dropped 36% compared with 2009-2010, and stage 2 and 3 complaints also fell. Revenue and Benefits achieved the largest reduction with complaints falling 70%.
